Frequently asked questions
FAQ – Refunds at Terramalux
What is the deadline to request a refund?
- You can return your order up to 30 days after receipt.
When will I receive my refund?
- The refund will be issued within 10 business days to the original payment method.
What are the conditions to be eligible for a refund?
- Items must be in their original condition, unused, with tags attached.
- The return must be made within 30 days of receipt
FAQ – Shipping Policy at Terramalux
Which areas do you deliver to?
- We deliver across the whole of United Kingdom.
What are the delivery fees?
- Delivery is free, with no minimum purchase required.
What are the delivery times?
- Orders placed before 14:00pm (GMT) Greenwich Mean Time (London): Any order placed before this time will be processed the same day.
- Processing time: Our team takes 1–2 business days to prepare and dispatch your order, Monday to Friday.
- Delivery time: 3–5 business days, Monday to Friday.
- Estimated delivery time: 4–7 business days.
How can I track my order?
- A tracking number will be sent to you by email once your order has been dispatched.
What if my delivery is delayed?
- While we do our best to deliver on time, delays can sometimes occur. If you experience any issues, please contact our customer service team.
Contact
Do you have any questions? Please contact us at info@terramalux.com or via the contact form at the bottom of this page, and we will respond within 48 hours. Need immediate assistance? Please call us on +31 6 4468 2321.
Customer service: Monday to Friday from 8:00 am to 6:00 pm
E-mail: info@terramalux.com
Telephone: +31 6 4468 2321
Address: De Nieuwe Erven 3, Cuijk, Noord-Brabant, 5431 NV, The Netherlands
Company name: IFC Commerce B.V.
Company number: 95847529